What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Form over Quota" issue with form

    Asked by Nik Sharpe (Uni Newcastle Hockey Club)  on May 26, 2015 at 10:39 PM


    I did not set up the jotform on our website (Andrew Joliffe <andrew.joliffe@gmail.com> set it up for us) so I cannot access the account to troubleshoot this error (see attached image). We have only had 20 orders come through altho under the pricing tab on the website it states we should have 100 orders.

    Can you guys look at what is wrong as to me we have only used 1/5th of our account.




    Vice President - University of Newcastle Men's Hockey Club


    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 27, 2015 at 12:38 AM

    Hello Nik,

    I did check the web page URL where you have embedded your form. It is associated with a different account with profile email address joli***@hotmail.com.

    It seems you have exceeded the allowed submission limits. This is the reason all your forms are currently disabled. Only 10 SSL submissions are allowed in Free account but you have already received 11 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using your form's secure URL and secure embed scripts should be replaced by non secure embed scripts.

    Your form is now back online and it will not display the "Form over quota" error message.

    Thank you!