What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications

    Asked by dicriscio13 on May 27, 2015 at 11:31 AM

    Hi There,

    I tested the form that i used on my site and its fine but I am not getting an email notification. When i go into my jotform account i see it but i can't always check my jotform account for submissions. 

    Please help me figure this out.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 27, 2015 at 12:49 PM

    I tested your form, submitted it and I checked our email log and found that submission email was sent successfully.

    I have also checked your email address and it is not on our bounce list. 

    I would recommend accessing your inbox through your browser to see if they were sent to your junk/spam folder. I would also suggest whitelisting our IP addresses and domains to see if that would help. 

    Please reference the following link for the guide that will provide all the information on this: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses   

    Hope this will help. Let us know if you need further assistance.


  • Profile Image

    Answered by dicriscio13 on May 27, 2015 at 12:51 PM

    Hi BJoanna,


    Thanks for trying it but i already fixed the problem thats why it is working now.


    Thank anyways.

  • Profile Image
    JotForm Support

    Answered by david on May 27, 2015 at 02:00 PM

    Glad to hear you were able to get things sorted.  If there is anything else we can help you with, just let us know and we will be happy to assist you.