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    Is this possible to populate a CC field when you reply to email alert

    Asked by riverworksmarketing on May 27, 2015 at 12:34 PM

    Is there any way to add a CC to a email once it's been submitted?  Basically, once someone fills out the form and the intended recepeint gets the email, is there any way to add a "CC" to a response of that email?

    Page URL:
    http://www.applevalleycountrystore.com/

    forward email reply-to email
  • Profile Image
    JotForm Support

    Answered by Aury on May 27, 2015 at 01:46 PM

    If I understand correctly, you would like to have submission as a copy, to another email address.

    If this is the case, you are able to send notifications to multiple recipients, not just the intended recipient. Please find inside this guide a step by step instructions on how to achieve this:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    I hope this information helps, if any other question, please do contact us.

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    Answered by riverworksmarketing on May 27, 2015 at 03:44 PM

    Unfortunately, it's one step past that.  Basically, once i receive the submission from the website, hit respond it is then that we'd like to have the email go to the person who sent the inquiry as well as copy another email.  

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    JotForm Support

    Answered by jonathan on May 27, 2015 at 04:56 PM

    ... hit respond it is then that we'd like to have the email go to the person who sent the inquiry as well as copy another email.  

     

    If I understand correctly, you wanted the submission Forwarded via Email.

    You can Forward the submission data using the Email Forward option in the View Submission page of the form.

    link: -How-to-view-Submissions

     

    You can use the Reply and Forward Email options.

    OR

    You could also be referring to the Autoresponder E-mail. 

    you can check the user guide on how to -Creating-a-Form-Autoresponder

     

     

     

    Let us know if this is not what you were looking for.

     

    Thanks.

     

     

  • Profile Image

    Answered by riverworksmarketing on May 28, 2015 at 02:54 PM

    I really appreciate your quick response to this question, but unfortunately, it's still not the exact answer i'm looking for.  Basically, the person that received the submissions, when she replies to their response, they're wanting it to be CC'd to another email address.  Am i correct to think that would be outside the realm of JotForm?  Basically, the recipient, instead of adding the CC manually, is there a way that Jotform can auto-populate the CC for them?

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    JotForm Support

    Answered by Mike on May 28, 2015 at 04:32 PM

    Basically, once i receive the submission from the website, hit respond it is then that we'd like to have the email go to the person who sent the inquiry as well as copy another email.

    I do not think that we can add the recipient into a CC field, but we can list multiple recipients in Reply-to Email field. So you will hit the Reply button in email client and multiple To addresses will be automatically filled.

    Here is an example where we populate a hidden field with submitter's email and another predefined email. Then, we configure Reply-To Email option on the Email Notification to use populated Reply field.

    If you need any further assistance, please let us know. Thank you.