Upgrade not showing on account

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    Asked on May 27, 2015 at 01:21 PM

    We upgraded our account to Premium but it's not reflecting on our account.  Does it take a day to process and update?  I entered our card number twice so hopefully it doesn't double charge us. 

    Thank you,

    Robin Hurley

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    Answered on May 27, 2015 at 02:30 PM


    I checked our records and I saw two upgrade attempts but it does not look like either one went through.  Did either one send a confirmation number?  Also, did you use an email address different than the one associated with your JotForm account for payment?  I did not see and order confirmations associated with your email address.  Check to make sure the card you are using to pay is still active and check your balance online if possible to make sure the charges did not go through.  As far as I can tell though, they did not.