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    The excell in submissions doesn't work

    Asked by DNS on November 20, 2011 at 04:59 AM


    the CVS works and download the file, but the "excell" doesn't.

    What can i do?


    Sorry 4 my english...

    Kind regards,


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    Answered by allanftd on November 20, 2011 at 05:19 AM

    Hi DNS,

    We have sent the Excel copy of the submissions of your form Formulario de Inscripcion in another email message.

    Please let us know if you have any other concerns.



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    Answered by DNS on November 21, 2011 at 04:01 AM

    Hi Allan,

    Thank you for your help.

    We still can't use the excell button, what can we do?





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    JotForm Support

    Answered by idarktech on November 21, 2011 at 05:17 PM

    Hi DNS,

    Downloading of both Excel and CSV works here. Can you please confirm if the problem is already fixed? Using of different browsers and clearing browsers cache would also be a great help.  Usually this is a temporary error but if you're getting it repeatedly, please do let us know. 

    Thanks and regards,