What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not loading

    Asked by IntuyuConsulting on May 28, 2015 at 02:38 AM
    My Forms
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    JotForm Designer

    Answered by ecem on May 28, 2015 at 03:49 AM

    Hi,

    I checked your account and couldn't find the problem that you mentioned. Can you please give us more details about your problem?

    Thank you.

    Ecem

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    Answered by IntuyuConsulting on May 28, 2015 at 03:59 AM

    Thanks Ecem

    When I go into my account, I try to edit a form and after it tries to load I get the following messages

    Loading please wait....

    Wow! This must be a huge form. We are almost there.

    Ok! I give up. I wasn't able to load this form. Please try it later.

    This has happened yesterday and today, although there seems to no issues with links on our website to submit forms etc...

    Thanks for your help, btw I have tried logging off and on, refreshed the page etc

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    JotForm Designer

    Answered by ecem on May 28, 2015 at 06:54 AM

    Hi,

    I just tested your account and was able to click on "Edit Form" easily.

    I suggest that you clear your browser's cache or try a different browser if the issue still persists. 

    Here's a guide on that: How to Clear Browser's Cache

    Please let us know.

    Best Regards 

    Ecem

  • Profile Image

    Answered by IntuyuConsulting on May 28, 2015 at 10:36 PM

    Fantastic! It worked...Thank you

     

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    JotForm Support

    Answered by BJoanna on May 29, 2015 at 03:25 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.