"There is a problem with the website's security certificate" Error Message

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    Gemma
    Asked on November 21, 2011 at 10:03 AM

    Hi

    I have a premium accoutn with you and we use your forms to receive payment details from some of our customers. Every time we (or the customers) try to open up a form - An error message pops up saying "There is a problem with the website's security certificate" and "The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server."

    This only happens on some browsers. Why is this? And when will it be fixed? We rely on these forms and they are no good if they are not working.

    I look forward to hearing from you very soon.

    Kind Regards

    Gemma

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    AtacanC
    Answered on November 21, 2011 at 02:31 PM

    We apologize for any inconvenience this may have caused you. I'll submit a ticket to our developers. So they can take a look at it and fix this as soon as possible.

    Thank you so much for your understanding and cooperation.

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    emrew86
    Answered on November 22, 2011 at 04:29 AM

    Hi Gemma, I could open your site properly. Are you still getting this error ?

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    emrew86
    Answered on November 23, 2011 at 10:25 AM

    We are sorry. Problem has been fixed...