Form will not submit and Security issues in Internet Explorer.

  • Profile Image
    StElizabeth
    Asked on November 21, 2011 at 10:08 AM

    This form does not show security issues in Firefox Chrome but in Internet Explorer 7 there is a security issue displaying a "certificate error".

    Also, the biggest issue is that we are getting calls from people saying that they can not complete the form. An error message for the zip code field in the payment section displays an error message saying "This field can only contain numeric values".

    Assistance with this issue would be great as customers are having trouble using this form.

    Thank you.

  • Profile Image
    paoloumali
    Answered on November 21, 2011 at 12:09 PM

    I was not able to replicate the above issue shown in the screenshot in IE9.

    Also, when using the secure form, please try using the link provided when you go to 'Setup and Embed' > 'Embed Form' > put a tick on the 'Secure form' checkbox.

    I'm not getting any security alerts but please check if that makes a difference in IE7. I believe the link to your secure form should be https://secure.jotform.com/StElizabeth/St

    Please let us know the results.