What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Error, The merchant country is not supported.

    Asked by shmemush on May 29, 2015 at 12:15 PM


    I have a form 


    A customer from Netherlands was trying to make paymant through the jotform above. Payment should be done by any visa or master card. After filling the form a message as below was showing:

    Merchant country unsupported.The merchant country is not supported.

    Is there any way we can fix it?

    I tested it my self in Albania. I tried to make a payment through another visa card of mine. It was showing the same message as the screen shot already attached. But when i tried to make payments through another paypal account of mine, payment was done successfully.

    Yesterday I subscribed for 1000 monthly forms, could you please help me with that, what is the problem and how can we fix it.

    Kind regards

    Shkelqim M.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 29, 2015 at 12:42 PM

    I have cloned and tested your form and I noticed that you are using PayPal Pro. Unfortunately, Paypal Website Payments Pro will not work for countries other than the United Kingdom, United States, and Canada, according to PayPal Developer materials. You can contact PayPal Support to find out more information on it.

    As an alternative to the PayPal Pro you might consider using a PayPal Standard.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by shmemush on May 29, 2015 at 12:56 PM

    Thank you so much for your quick reply. Very helpful. I will contact paypal cs and fix it.

    I appreciate it.

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 29, 2015 at 01:01 PM

    You're welcome.

    Feel free to contact us if you have any other question.