What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can People only submit forms when they pay?

    Asked by jazzlamarcus on November 21, 2011 at 11:07 AM

    I am worried that if I add a payment method, people can still submit a file or order without paying.

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    Answered by paoloumali on November 21, 2011 at 03:29 PM


    Thank you for using JotForm.

    Regarding your concern, no entry is submitted if the process in the chosen gateway did not suceed. Say in PayPal, if JotForm did not receive confirmation/token from PayPal, there will be no submission made.

    If you have further question, please let us know.