What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working

    Asked by Joel Semanko  on May 30, 2015 at 08:53 AM

    Hi, I have a company I work for that uses jot form.  I have used it for 12 months successfully  each month to fill out there monthly form.  I can't get it to move past the first page this month on my lap top or desktop computer.  Can you tell me if there is an update I need to use to get it to work now.  I use Chrome as my default browser.  It's not working with Chrome or Internet Explorer.

    I've attached url & screen shot

    Please advise

    Page URL:
    http://form.jotformpro.com/form/31626390063955

    Screenshot
    fill company work move attached top
  • Profile Image
    JotForm Support

    Answered by Aury on May 30, 2015 at 11:46 AM

    Hello Joel Semanko,

    I am sorry for the inconvenient this issue is causing you.

    For testing purposes only, I have gone ahead and cloned the above mentioned form, the form works fine, form has not any updates / changes.

    I also tested the form in chrome browser, using the above link above and no issues found.

    Please go ahead and reload the form, let us know if the issue persists.

     

  • Profile Image

    Answered by Joel Semanko  on May 30, 2015 at 12:18 PM

    Hi Aury,

     

    I just attempted to load the form, I can get the first page but it still won't proceed to next page after I click teh Next Button:  Is it possible I have something blocking the jot forms process that I need to check, is there someone I can call to trouble shoot?

    Let me know

    Thanks

     

  • Profile Image
    JotForm Support

    Answered by Aury on May 30, 2015 at 02:00 PM

    Hello Joel Semanko,

    Have you tried to use a different browser?

    Please take a look at the following screen shot while I was testing same form, using Chrome:

    I filled out the fields, with no sense information, just for testing purposes.

    Please observe I am using the same link: http://form.jotformpro.com/form/31626390063955

    After hiting Next button:

    After hiting Next button going to third page:

    Please try to clear your computer cache and history, take a look at the  following link that will help you. After this process please load again the form.

    https://support.google.com/chrome/answer/95582?hl=en.