Form not working

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    Joel Semanko 
    Asked on May 30, 2015 at 08:53 AM

    Hi, I have a company I work for that uses jot form.  I have used it for 12 months successfully  each month to fill out there monthly form.  I can't get it to move past the first page this month on my lap top or desktop computer.  Can you tell me if there is an update I need to use to get it to work now.  I use Chrome as my default browser.  It's not working with Chrome or Internet Explorer.

    I've attached url & screen shot

    Please advise

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    Aury
    Answered on May 30, 2015 at 11:46 AM

    Hello Joel Semanko,

    I am sorry for the inconvenient this issue is causing you.

    For testing purposes only, I have gone ahead and cloned the above mentioned form, the form works fine, form has not any updates / changes.

    I also tested the form in chrome browser, using the above link above and no issues found.

    Please go ahead and reload the form, let us know if the issue persists.

     

  • Profile Image
    Joel Semanko 
    Answered on May 30, 2015 at 12:18 PM

    Hi Aury,

     

    I just attempted to load the form, I can get the first page but it still won't proceed to next page after I click teh Next Button:  Is it possible I have something blocking the jot forms process that I need to check, is there someone I can call to trouble shoot?

    Let me know

    Thanks

     

  • Profile Image
    Aury
    Answered on May 30, 2015 at 02:00 PM

    Hello Joel Semanko,

    Have you tried to use a different browser?

    Please take a look at the following screen shot while I was testing same form, using Chrome:

    I filled out the fields, with no sense information, just for testing purposes.

    Please observe I am using the same link: http://form.jotformpro.com/form/31626390063955

    After hiting Next button:

    After hiting Next button going to third page:

    Please try to clear your computer cache and history, take a look at the  following link that will help you. After this process please load again the form.

    https://support.google.com/chrome/answer/95582?hl=en.