I have imported data for my form, and the status shows my imported submissions, but I can not see them in the submissions area. What is wrong?

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    soaresgnosia
    Asked on May 30, 2015 at 10:15 AM
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    Sammy
    Answered on May 30, 2015 at 12:41 PM

    I have checked you importation queue and it seems the submissions data is still being processed.

    Please standby as this might take a couple of hours to be completed and relinke to you imported form.

    Another approach is to export the submissions in form central to an excel file.

    Create a cloned copy of the form in jotform

    Then import the excel data to this cloned form using our data import tool http://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm

     

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    soaresgnosia
    Answered on May 30, 2015 at 06:55 PM

    Thank you by help. But I did not get.

     

    I wait as you recommended but nothing happening.

    I cloned form and imported xls data for it, but I got the same result.

     

    I liked the system to work and possibly I will upgrade my account, but I have to get import my data before, because I can not imput them manually.

     

    Thank you.

     

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    ashwin_d
    Answered on May 31, 2015 at 05:49 AM

    Hello soaresgnosia,

    There seems to be some problem with the migration tool to import responses and our back end team is already looking into this. 

    I would suggest you to use alternative method to import your form's responses. The following guide should help you where you need to take a look at the "Method 2":  http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    soaresgnosia
    Answered on June 01, 2015 at 12:08 AM

    I got import my data.

    The way that you suggested did not work, but the Method 1 in the same guide helped me. I pasted my data again in the adobe form, and I had import them using my logging.

     

    Thanks anyway.

     

    Luciano

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    ashwin_d
    Answered on June 01, 2015 at 01:28 AM

    Hello Luciano,

    I am glad to know that you were able to import the submissions form Adobe FormsCentral.

    Do get back to us if you have any questions.

    Thank you!