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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have imported data for my form, and the status shows my imported submissions, but I can not see them in the submissions area. What is wrong?

    Asked by soaresgnosia on May 30, 2015 at 10:15 AM
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    Answered by Sammy on May 30, 2015 at 12:41 PM

    I have checked you importation queue and it seems the submissions data is still being processed.

    Please standby as this might take a couple of hours to be completed and relinke to you imported form.

    Another approach is to export the submissions in form central to an excel file.

    Create a cloned copy of the form in jotform

    Then import the excel data to this cloned form using our data import tool http://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm


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    Answered by soaresgnosia on May 30, 2015 at 06:55 PM

    Thank you by help. But I did not get.


    I wait as you recommended but nothing happening.

    I cloned form and imported xls data for it, but I got the same result.


    I liked the system to work and possibly I will upgrade my account, but I have to get import my data before, because I can not imput them manually.


    Thank you.


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    JotForm Support

    Answered by ashwin_d on May 31, 2015 at 05:49 AM

    Hello soaresgnosia,

    There seems to be some problem with the migration tool to import responses and our back end team is already looking into this. 

    I would suggest you to use alternative method to import your form's responses. The following guide should help you where you need to take a look at the "Method 2":  http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by soaresgnosia on June 01, 2015 at 12:08 AM

    I got import my data.

    The way that you suggested did not work, but the Method 1 in the same guide helped me. I pasted my data again in the adobe form, and I had import them using my logging.


    Thanks anyway.



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    JotForm Support

    Answered by ashwin_d on June 01, 2015 at 01:28 AM

    Hello Luciano,

    I am glad to know that you were able to import the submissions form Adobe FormsCentral.

    Do get back to us if you have any questions.

    Thank you!