What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to see the answer sent to the user?

    Asked by Mona68 on May 31, 2015 at 07:00 PM

    When I receive a submission and send an answer the the sender of the submission, i can't find the answer i've sent anywhere. Can I find my answers on submissions?



    This is a re-post of a comment on How to View Form Submissions

    Submissions sender find
  • Profile Image
    JotForm Support

    Answered by Charlie on June 01, 2015 at 12:34 AM

    Hi,

    May I know what you meant by "answer"? Do you mean, when you reply via the email notification you received? Or when you directly click the "Reply" on the submissions page?

    You could also try checking the email history of the form, here's a guide on that: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by Mona on June 01, 2015 at 03:02 AM

    Problem solved. Thanks for your reply anyway.

    The problem was when I clicked the "Reply" on the submissions page. The link you gave in your answer helped me out

     

    Thanks a lot and great job the Jotform

  • Profile Image
    JotForm Support

    Answered by Boris on June 01, 2015 at 08:24 AM

    On behalf of my colleague, Charlie, you are kindly welcome. Thank you for letting us know that the problem has been solved.

    Please contact us again should you need any help or if you have any other questions, we will be happy to assist you.