What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change the PayPal receipt form Donation to Payment received

    Asked by MTPhoto on May 31, 2015 at 07:17 PM

    I have an online order form developed with payments made through PayPal. The PayPal receipt shows a "donation" was made and not a payment. How do I fix this?

    Page URL:
    http://www.mtphoto.com.au/team-order-form/

    donation order form paypal receipt
  • Profile Image
    JotForm Support

    Answered by Boris on June 01, 2015 at 05:31 AM

    It seems that you have selected the option in the Payment Tool Wizard that your payments are donations. Please try clearing the checkbox which says:

    This is a donation. We are a non-profit organization.

    You can get to this window by editing your form, and at the bottom of the screen clicking on the Cart total field, then on the small wand-shaped icon.

    Please let us know how it goes.

  • Profile Image

    Answered by MTPhoto on June 01, 2015 at 05:44 AM

    Thanks heaps - I did have that box checked (Duh). I'll watch the payment that comes in but i'm sure that will have fixed it. Thanks again

  • Profile Image
    JotForm Support

    Answered by Boris on June 01, 2015 at 06:46 AM

    You are very much welcome. Please let us know if it doesn't come out as expected, and we will gladly take another look.

    Kind regards.