What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how do I switch from a PayPal standard account to PayPal Express?

    Asked by skycatch on May 31, 2015 at 11:56 PM

    I would like to change my forms from a standard Paypal payment to PayPal Express, but I keep getting a pop-up telling me that I cannot have two payment forms and to delete my current form.  How is this done?

    Page URL:

  • Profile Image

    Answered by Boris on June 01, 2015 at 08:13 AM

    Please first remove your current Payment Tool - the ordinary PayPal field - by clicking on it and then on the little small red close button at its top right corner. This will remove the current Payment Tool.

    When it is getting removed, you will be prompted if you would like to keep the product list information, please click Yes.

    Now, you can add your new Payment Tool, the PayPal Express, and it will automatically import your product information. You will only need to provide your PayPal Express API username and password, and it would be automatically configured for you to use.

    Please refer to the images below for a visual guide. Please let us know how it goes. Thank you.