Why do some respondents answers not come through?

  • cyndiespiegel
    Asked on June 1, 2015 at 1:46 PM

    In our The Collective {of Us} Feedback form, only three of the respondents answers are coming through. There are 6 questions total and they are all telling us they have completed all of the questions. Why would this happen and is there anything we can do to pull what they have submitted?

     

    We tried making all of the questions required and changing them to not required and that didn't really help.  

     

    Also, responses are showing up for the wrong questions. 

    Jotform Thread 579803 Screenshot
  • Aurora JotForm Support
    Replied on June 1, 2015 at 3:32 PM

    Hello cyndiespiegel,

    I am so sorry for the inconvenient this issue is causing you.

    I have gone ahead and created a cloned version of your form, here you are: http://form.jotformpro.com/form/51515674734964.

    That one works fine with me, please feel free to clone it, here you are a step by step guide to help you in the cloning process: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    If any other question, please do contact us.