What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    do i need to complete incomplete payments before it will go to print or go to paypal?

    Asked by J2braun on June 01, 2015 at 05:35 PM

    I see the form is working now and I have 3 incomplete payments.

    Do I need to complete the payments or does that just mean the people haven't paid yet and when they do it will automatically change to complete payments?

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    JotForm Support

    Answered by david on June 01, 2015 at 06:41 PM


    Completing incomplete payments will not process the payment.  Incomplete payment means there was a problem during the payment process or the user exited out of the transaction before completing it:


    Completing the payment will place the submission data in your JotForm account and trigger the email notifications.  However, since the payments failed to begin with, they cannot be processed by completing the submission.  You may want to contact the users who already submitted your form and had incomplete payments to let them know there was an error with the submission and that they should submit the form once again now that payment is working.

    If you have any further questions, let us know and we will be happy to help.