What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email not received

    Asked by asiaexchange on June 02, 2015 at 04:43 AM

    Dear Sir/Madam,

    there has been a case where we have failed to receive a notification of a submission by email. The form in question is this: http://www.jotformpro.com/form/51263845770964 and the submission was made at 22-05-2015, 18:04:48.

    We have checked that the mail has not been deleted nor has it landed in junk mail. We have succesfully received notification of all other submissions and there have been no changes made on the form nor the emails. Are there other explanations for this kind occurrence? I will provide you with additional details if necessary.

    Thank you in advance.


    email not received email not received Emails Submissions junk checked
  • Profile Image
    JotForm Developer

    Answered by omur on June 02, 2015 at 05:03 AM


    Thank you for contacting our support team.

    Are you receiving the emails now?

    I will further investigate the issue for you.

    I'm waiting for your answer.


    Thank you

  • Profile Image

    Answered by asiaexchange on June 03, 2015 at 05:56 AM

    Hello Omur,


    thanks for your reply.


    Yes, we are receiving the mails now. It seems to have been only a single occurrence.



  • Profile Image
    JotForm Developer

    Answered by omur on June 05, 2015 at 03:28 AM


    I'm glad that it is working for you!

    If you have any questions or need assistance, please feel free to ask.

    I'll be glad to help you!

    Thank you