- asiaexchangeAsked on June 02, 2015 at 04:43 AM
there has been a case where we have failed to receive a notification of a submission by email. The form in question is this: http://www.jotformpro.com/form/51263845770964 and the submission was made at 22-05-2015, 18:04:48.
We have checked that the mail has not been deleted nor has it landed in junk mail. We have succesfully received notification of all other submissions and there have been no changes made on the form nor the emails. Are there other explanations for this kind occurrence? I will provide you with additional details if necessary.
Thank you in advance.
- JotForm DeveloperomurAnswered on June 02, 2015 at 05:03 AM
Thank you for contacting our support team.
Are you receiving the emails now?
I will further investigate the issue for you.
I'm waiting for your answer.
- asiaexchangeAnswered on June 03, 2015 at 05:56 AM
thanks for your reply.
Yes, we are receiving the mails now. It seems to have been only a single occurrence.
- JotForm DeveloperomurAnswered on June 05, 2015 at 03:28 AM
I'm glad that it is working for you!
If you have any questions or need assistance, please feel free to ask.
I'll be glad to help you!