What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please help. Our registrations all of a sudded stopped showing up and we know they have been registering

    Asked by kdub04 on June 02, 2015 at 12:57 PM

    Not sure why but all of our registrations have stopped showing up for our accounts.  No idea why this is happening.  Please contact us so we can figure out where these are going and why this is happening.  It is a lot of information to lose. 

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    JotForm Support

    Answered by david on June 02, 2015 at 02:07 PM


    Are the submissions not going through to your email address or are they not coming through to the form at all?  I saw several submissions from today:


    You most recent form:


    Appears to be lacking a sender email:

    Edit your email notification and change the "Sender E-mail" field to "notreply@jotform.com" and your notifications should start to come through.

    If they still do not or if this is the incorrect form, let us know and we will be happy to see what else we can do.