Please help. Our registrations all of a sudded stopped showing up and we know they have been registering

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    kdub04
    Asked on June 02, 2015 at 12:57 PM

    Not sure why but all of our registrations have stopped showing up for our accounts.  No idea why this is happening.  Please contact us so we can figure out where these are going and why this is happening.  It is a lot of information to lose. 

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    david
    Answered on June 02, 2015 at 02:07 PM

    Hi,

    Are the submissions not going through to your email address or are they not coming through to the form at all?  I saw several submissions from today:

    http://www.jotform.com/help/269-How-to-view-Submissions

    You most recent form:

    http://www.jotformpro.com/form/51525222439956

    Appears to be lacking a sender email:

    Edit your email notification and change the "Sender E-mail" field to "notreply@jotform.com" and your notifications should start to come through.

    If they still do not or if this is the incorrect form, let us know and we will be happy to see what else we can do.