What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    pictures not showing on form when converted to PDF

    Asked by tonylephard on June 02, 2015 at 07:39 PM
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    JotForm Support

    Answered by Chriistian on June 02, 2015 at 11:14 PM

    Hi tonylephard,

     

    Thanks for contacting us.

     

    I have replicated your issue using a clone of one of your forms. The image at the header of the form is not showing when a fillable PDF version is created.

     

    May I just confirm if you are referring to this? I will escalate this issue to our development team upon your confirmation. Otherwise, please give us the link of the form in question and a screenshot of the problem.

     

    We will wait for your response.

     

    Regards.

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    Answered by tonylephard on June 03, 2015 at 11:01 AM

    yes this is the document i am referring too. i would also like to move my address to the right but still have it aligned to the left

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    JotForm Support

    Answered by david on June 03, 2015 at 12:32 PM

    I was also able to replicate the issue of your image not showing in the fillable PDF of your form.  I checked a few of my other forms and with each one, the images were included.  I have forwarded this to our development team to see why this may be occurring. 

    As for your second request, if you wouldn't mind creating a new thread detailing which section you of your form is out of place and where you would like it moved to, we will be happy to help.

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    Answered by tonylephard on June 03, 2015 at 06:03 PM

    ok thanks

     

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    Answered by tonylephard on June 08, 2015 at 06:13 AM

    Hi 

     

    Do you have an update on the image not showing on a form that has been converted to PDF

     

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    JotForm Support

    Answered by Chriistian on June 08, 2015 at 08:05 AM

    Hi tonylephard, 

    Our development team is working on this issue and considering this of high importance. We will update you as soon as this is fixed.

     

    Regards.

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    Answered by tonylephard on June 12, 2015 at 03:52 AM

    I just need to know today if this is possible as i need the forms. If its not possible just let me know and I can search for an alternative

     

    Thank you

    Tony Lephard

    MD Meerkat comms Ltd

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    JotForm Support

    Answered by Chriistian on June 12, 2015 at 05:09 AM

    Hi tonylephard,

     

    Apologies if it is taking a long time to solve this issue. I can see that our development team is still in progress investigating this issue. I have sent a message to them. However, we cannot promise that there will be a result today.

     

    Thanks for your patience.

     

    Regards.