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    I have a form which allows attachment and we are using Internet Explorer as the browser and attachments don't come through

    Asked by mhowe479 on June 02, 2015 at 11:12 PM

    ie version 9

    http://www.jotform.co/mhowe479/Accounts_Problem_Form

    I have tried on Mozilla and Google Chrome and it comes through on the auto-responder emails fine.

     

    Page URL:
    http://www.jotform.co/mhowe479/Accounts_Problem_Form

    and through Emails JotForm style size
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    JotForm Support

    Answered by ashwin_d on June 03, 2015 at 08:05 AM

    Hello mhowe479,

    I'm sorry for the trouble caused to you. 

    That means, files are not being uploaded if you are using IE browser and that is the reason why it is not added in the autoresponder email as well. 

    Which version of IE are you using? I did test your form using IE 11 and I am unable to replicate the issue you are having. The file was uploaded successfully. Please check the screenshot below:

     

    Please let us know the IE version and the operating system you are using, we will try to replicate the issue here.

    We will wait for your response.

    Thank you!

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    Answered by mhowe479 on June 04, 2015 at 07:19 PM

    I am using Internet Explorer version 9

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    JotForm Support

    Answered by jonathan on June 04, 2015 at 11:48 PM

    I was able to see the problem when I test on your website on an IE9 browser.

     

    Can you try also changing the Upload field to its single mode? Perhaps it could be failing for the Multi-upload field only.

    Ultimately, we also recommend updating the browser.. the IE9 browser is obsolete already and may have many shortcomings in the more advance internet technology. It also doesn't have support anymore... which makes it limited to have its issue resolve when the issues can actually be resolve by using a new update version of the browser.

    Please let us know if issue remains.

    Thanks.

     

  • Profile Image

    Answered by mhowe479 on June 08, 2015 at 10:14 PM

    Hi,

    Changing to single file upload worked, so I enabled a second button for a second file if needed. We will ultimately be upgrading to later version browser eventually, but some of our forms go out to external users and so we are limited in forcing them to use the latest/certain browser/s.

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    JotForm Support

    Answered by ashwin_d on June 09, 2015 at 12:27 AM

    Hello mhowe479,

    I am glad to know that single file upload field worked fine. If you have users who are still using the older version of browser, for them you will have to use single file upload instead of "Allow Multiple" option.

    Thank you!

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    JotForm Support

    Answered by Welvin on June 30, 2016 at 07:07 AM

    @mhowe479,

    Just to update you with regards to the file uploads. You can now get the uploaded files in the form as an attachment. Please give it a try and let us know if you have any feedback.

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments