What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do i cancel my auto renewal?#

    Asked by varsanbh on June 03, 2015 at 04:28 AM
    auto renewal how
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    JotForm Support

    Answered by Boris on June 03, 2015 at 08:57 AM

    Hello varsanbh.

    It seems that you have already managed to cancel your subscription. Your account has been scheduled for a downgrade on 2015-06-20, and you should receive no more charges to your account.

    To cancel your subscription, you would perform these steps (it seems you have already done it):

    1. Login your JotForm account

    2. Click on ​Account shown after clicking on a person/avatar looking icon at the upper right corner of the page.

    3. Now go to ​Billing​​ tab and click ​Switch Subscription​​ under Starter (Free) Plan

    4. Click ​Cancel Subscription​​ button on the new window.

    Please let us know if you need further assistance, we will be happy to help.