What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a limit to the size of a file upload?

    Asked by Norcastle on June 03, 2015 at 08:52 AM

    I'm looking at creating a submission form for a local printing company.  They want their clients to be able to enter some typical form data and also upload their artwork files (these can be very large files).  Will this work with JotForm?  Is there a limit to the file size of an upload?  Are these files delivered via email, or are they stored online for retrieval?

    size JotForm form data and
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    Answered by Syed on June 03, 2015 at 09:56 AM

    Hi there;

            Yes you can use file limits on JotForm. As well as you can allow users to upload specific files types. Please review the following screenshots on how you can limit upload file size.

    Hope this helps. Please let us know if you need further assistance, we would be happy to help you.

     

    Thankyou,

  • Profile Image

    Answered by Norcastle on June 03, 2015 at 10:34 AM

    Thanks, but I'm not really asking whether I can limit the file size.  I want to know if there is a maximum file size limit imposed by JotForm (i.e. the largest file size that JotForm can handle).  Also, my second question was: how does file retrieval work?  For example, if my client's customer uploads a 25MB PDF file, how does my client retrieve that file, as it may be too large for an email attachment.

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    Answered by Syed on June 03, 2015 at 10:53 AM

    Hi there;

           Please read this guide here on Limits imposed by JotForm. We use our own servers for storage. Regarding file retrieval process. You create Autoresponder to let users know which files they uploaded. Review the following screenshot, on how your client would receive an email notification with file attachment.

    Hope this helps. Do let us know if you need further assistance, we would be happy to assist you.

     

    Thankyou,