What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error when trying to cancel premium account

    Asked by Smacky on November 22, 2011 at 07:40 AM

    When I try to cancel my premium account, i get the error: "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Please help.


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    JotForm Support

    Answered by idarktech on November 22, 2011 at 07:47 AM

    Hi Smacky,

    To cancel your subscription to us through Paypal:


    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.


    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    Hope this answers your question. Thank you for using Jotform.

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    JotForm Support

    Answered by idarktech on November 22, 2011 at 07:49 AM

    Glad to hear that you'd solved it Smacky. If you have any other concern, please feel free to let us know. Thanks.

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    Answered by Smacky on November 22, 2011 at 07:53 AM

    Thanks for help!