Error when trying to cancel premium account

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    Smacky
    Asked on November 22, 2011 at 07:40 AM

    When I try to cancel my premium account, i get the error: "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Please help.

    Solved!

  • Profile Image
    idarktech
    Answered on November 22, 2011 at 07:47 AM

    Hi Smacky,

    To cancel your subscription to us through Paypal:

     

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

     

    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    Hope this answers your question. Thank you for using Jotform.

  • Profile Image
    idarktech
    Answered on November 22, 2011 at 07:49 AM

    Glad to hear that you'd solved it Smacky. If you have any other concern, please feel free to let us know. Thanks.

  • Profile Image
    Smacky
    Answered on November 22, 2011 at 07:53 AM

    Thanks for help!