What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with coupon codes in Payment form

    Asked by soararts on June 03, 2015 at 02:02 PM

    We are having a problem with the coupon codes working for everybody. When they enter it, it does not deduct the amount when they transfer over to PayPal.

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    JotForm Support

    Answered by BJoanna on June 03, 2015 at 02:52 PM

    I have tested form that is embedded to your website and I noticed that payment fields inside of your form are not showing total amount when I choose some products. 

    However form is working fine when it is not embedded.

    This is probably happening because you have embedded your form with script block (source code) to your website. We recommend  using of iFrame code. You can try to replace source code with iFrame to see if the payment field will work correctly. In this article you can find out how to do it.


    Hope this will help. Let us know if you need further assistance.