Trouble with coupon codes in Payment form

  • soararts
    Asked on June 3, 2015 at 2:02 PM

    We are having a problem with the coupon codes working for everybody. When they enter it, it does not deduct the amount when they transfer over to PayPal.

  • BJoanna
    Replied on June 3, 2015 at 2:52 PM

    I have tested form that is embedded to your website and I noticed that payment fields inside of your form are not showing total amount when I choose some products. 

    Trouble with coupon codes in Payment form Image 1 Screenshot 30

    However form is working fine when it is not embedded.

    Trouble with coupon codes in Payment form Image 2 Screenshot 41

    This is probably happening because you have embedded your form with script block (source code) to your website. We recommend  using of iFrame code. You can try to replace source code with iFrame to see if the payment field will work correctly. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.