What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel paid subscription

    Asked by Andrea Keck  on June 03, 2015 at 05:34 PM

    I downgraded my service back in April to the free account.  We run a business where we only need to collect data submission for about 4 months of the year.

    How can I get the charges to stop?

    I would prefer not to do a chargeback on my credit card.

    Resolving this soon would be appreciated.



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    JotForm Support

    Answered by Mike_G on June 03, 2015 at 06:22 PM

    I would like to apologize for the inconvenience this have caused. We have cancelled your subscription for you and we have refunded the latest charge. Thank you.