Why my JotForm is not fillable from mobile devices?

  • Profile Image
    Oscar  
    Asked on June 04, 2015 at 03:31 AM

    Hi:

    Thats my Jotform http://form.jotformeu.com/form/51533019488357

    and this is the JotForm embeded http://comunaredonda.es/?page_id=27

    Using mobile, apparently the clients can fill in and send the form, but when I receive it, all fields are in blank.

    How can I resolve it?

    thanks in advance

  • Profile Image
    ashwin_d
    Answered on June 04, 2015 at 05:56 AM

    Hello Oscar,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your form and did not find any issue with that. You have configured it correctly and you should not have any problem. You have embedded your form using its iFrame embed code and your form should work normally.

    I did test your form in my iPhone device by sending a test submission and I am unable to replicate the issue. I was able to submit the form successfully and the submission was also captured correctly. Please check the screenshot below:

     

     

    Please check the screenshot of the submission here:

     

    It seems the submission email was also sent correctly with all the input data. Please check the screenshot below:

     

    I would suggest you to test your form again and get back to us if the issue persists.

    Thank you!