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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Drop down list of 7,000 entries shows in "My Forms" when editing, but not on the actual application

    Asked by abeyrer on November 22, 2011 at 12:39 PM
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    JotForm Support

    Answered by Mike_T on November 22, 2011 at 06:15 PM

    Thank you for contacting us.

    I am sorry, but I was not able to find any Drop Down with the 7,000 entries under your account.

    I believe that this is a bad practice, and Drop Down field is not designed for such a large amount of entries. It may cause some problems for your users.

    If you describe your goal, we can try to find some better solution.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.

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    Answered by abeyrer on November 29, 2011 at 01:57 PM

    I have 130 sales territories with approx. 30-70 unique accounts in each one. I need to have a salesperson select their territory # then select their customer from the customer list.  


    If I can't have a drop down of the entire customer list (approx 7000 customers) what do you suggest? I prefer not to have conditions for each and every salesperson showing only their accounts should they select their territory #.



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    JotForm Support

    Answered by Mike_T on November 29, 2011 at 06:23 PM

    Thank you for update.

    It is possible to use drop down with the 7000 entries, but it may stuck in some browsers. If you don't want to use conditions, you may split the list into several drop downs.

    You can also mark the categories using [[Text_here]] in drop downs.

    If you have any other questions, please let us know.