What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I unsubscribe from the Premium upgrade?

    Asked by coloradomtb on November 22, 2011 at 01:02 PM

    My account shows that I have a free account yet I keep getting charged the 9.95 fee.

    Please change my account settings and credit my account for the 9.95 charged on 10/31/2011.

     


    Screenshot
  • Profile Image

    Answered by fxr on November 22, 2011 at 06:27 PM

    I have confirmed your subscription has been cancelled.  Sorry, someone must have overlooked checking that when this issue arose last month.

    I have issued you a refund via Plimus, you should see the money back your account within 7-10 days.