Long wait opening blank form

  • Profile Image
    rickvv
    Asked on June 04, 2015 at 09:32 AM

    Hi!

    I've seen this twice in a couple of days...When I create a new form, a blank, I'm getting a "Please Wait" alert in the form area, telling me that it must be a huge form and try again later.

    I'm using Google Chrome browser (but i THINK i saw it with Firefox [latest version] the other day).

    The screen looks like this attached snapshot

    And I'll try again, but it just seems odd.

    Thanks,

    Rickvv

  • Profile Image
    baki
    Answered on June 04, 2015 at 09:49 AM

    Hi there,

    Usually, issue like this is due to network delays and slow connections. Can you please try the options below, and see if it improves the situation on your end.

    1. Logged out of JotForm and clear your browsers' cache. You may use this guide to clear browser cache.

    2, Change the domain where you logged in. If you are using www.jotform.com, can you please try www.jotform.us . See which of this domain servers work best for you.

    Hope this help. Please inform us if the issues persists.