Unable to log in to Adobe FormsCentral using the FormsCentral Exporter

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    BellRetail
    Asked on June 04, 2015 at 10:45 AM

    Hi, 

    I am trying to import all forms (100+) from formcentral with the data to jotform. Uploading the excel has been tedious and unsuccessful. I have also downloaded the executable file for the Exporter by JotForm. However, I am stuck at the login page. What are the next steps and best ways to import all forms and data together? 

    Thanks, 

    M

  • Profile Image
    Charlie
    Answered on June 04, 2015 at 12:37 PM

    Hi,

    I assume you referring on the exporter found in the first option of the Import Tool here.

     

    May we know what error message you are getting? I assume this is the part where you are stuck with the exporter.

     

    For the meantime, have you tried importing your Forms only without the responses?

    After that, you can manually migrate the responses by following method 2 in this guide: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm.

    We'll wait for your response.

     

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    BellRetail
    Answered on June 04, 2015 at 01:05 PM

    I'm currently stuck at the sign in on the exporter tool. I have input the email and it keeps clocking. 

     

     

    I have imported some of the forms individually. I also tried doing step 2 but the import is riddled with errors and won't upload even though the first line of the cvs file is the same as what shows up. 

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    Charlie
    Answered on June 04, 2015 at 02:03 PM

    May I know what email address you inputted? I see that your account has this email retailtraining@bell.ca. Is this the one you tried? I tried using my JotForm email address and was able to proceed on the Adobe FormsCentral log in page. 

    Could you try right clicking the formcentral-exporter.exe then running it as "Run as Administrator"?

     

    If that doesn't work, could you tell us what Operating System you are using? Mine would be Windows 7 64 bit. 

     

    For the workaround using method 2, could you send us a screenshot of the CSV headers that you are using? If it's possible, a screenshot of the errors, that should help us identify the cause of the problem when you are using the Import Data App. 

    We'll wait for your response.

     

  • Profile Image
    BellRetail
    Answered on June 04, 2015 at 02:48 PM

    That's the same email I'm using to try and connect.

    Currently running Windows 7 32 bit. 

     

    I will try method 2 and post screen shots.