What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    RE: Your "100MB Available Space" Limit, on Starter Package

    Asked by Artizen on June 04, 2015 at 11:14 AM

    I am just starting out in Jotform.  I love your product and plan to upgrade, as soon as I begin receiving submissions.

    In the meantime, on your Free Starter Package:

     

    1. Does your "100 MB Available Space" a PER-SUBMISSION limit?  (i.e. can each form submitter upload up to 100 MB total, per submission?... Is that what this means?)

     

    2. When entering "Form Tool" > "Upload Form" > "Allow Multiple" = "On" > "Max File Size" = "100000KB" (which equals 10MB)... Is this correct?

    Now, say that I want two (2) "Upload Form" field, per one (1) form... (for example, one for pics and another for docs)...

    Would I need to split that 100MB limit across both of these upload forms (i.e. 50000KB on each?)

    Thanks.
    You have a great product, but you may want to consider utilizing your own techniques, such as sub-labelling and/or hove text, to better explain what these "Available Space" limits on your "Pricing" page entail... It's pretty vague!

    Starter package Submissions JotForm style size submission limit
  • Profile Image
    JotForm Support

    Answered by david on June 04, 2015 at 01:05 PM

    Hi,

    The 100MB limit is for files stored in your JotForm account.  If one person submits a 100MB file to any of your forms, that will consume the storage limit for your account.  You could also have 100 files that are 1MB in size uploaded to your account.  Deleting the submissions associated with those files will clear up space.  100,000KB is 100MB.  10,000KB would be 10MB.

    If you have any further questions, let us know and we will be happy to help.