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    When form has user-uploaded attachment, doesn't trigger email notifications

    Asked by aglenergy on September 06, 2010 at 12:18 AM

    Hi, I've got a form we use internally to allow stakeholders to request creative support in house: http://www.jotform.com/form/1782731935

    Just noticed that when a user submits the form and uploads and attachment, the form submits and it seems to show up in the jotform submissions when I've tested, however the notifications I've got set up to alert us when a new form is submitted don't come through - so some work has been lost given we don't log into jotform to check often assuming the email notifications work.

    I'm only using thefree service - is this a fun glitch to get me to upgrade to premium? :) Would be handy to have the notifications work...


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    JotForm Founder

    Answered by aytekin on September 06, 2010 at 03:16 AM

    I added an email to your form and then made two test submissions. On one submissions, I did not include an upload file. The email arrived fine as expected. Then I made a submission with the upload. The email also arrived. So, I cannot confirm your bug report.

    My opinion is that when there is an outside link on an email your spam filter is blocking it.