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  • Profile Image

    Keep having issues with my Registration form on Facebook

    Asked by ladymeinking on November 22, 2011 at 05:24 PM

    First, the secure form that I used froze and caused us to lose three submissions. So, I switched to a non-secure form. I had it up with the embed code, which had three problems.

    1) It took forever to load and some people assumed there was nothing there.

    2) It showed a non-secure content message on the bottom. (Guess that's unavoidable)

    3) When the form was filled out and the person clicked to return to the Facebook page, it put it inside the iFrame instead of popping it out. And then, some people got an error message that it couldn't be displayed in a frame.

    So, I changed it from the embed code to full source code... this had the first two problems and then it wouldn't let anyone submit the information... I'm beyond frustrated. What do I need to do to make this form work? We have a huge sale on Cyber Monday that requires registration... So, this is an urgent matter.

    The only thing I can think of to do is to try the iFrame Embed... that's worked with other form issues I've had on other sites.

    Page URL:
    www.facebook.com/KingdomKrafters

  • Profile Image

    Answered by fxr on November 22, 2011 at 07:09 PM

    What embed code did you use? 

    This is embedded on Facebook with the Static HTML Iframe method? Is that correct?

    It may be worth considering adding your forms to Facebook via the facebook developer method, covered here in a User Guide entry

     

    3) When the form was filled out and the person clicked to return to the Facebook page, it put it inside the iFrame instead of popping it out. And then, some people got an error message that it couldn't be displayed in a frame.

    If I understand this correctly, are you using some kind of custom thankyou page ? Id just give the user a basic thankyou and let them navigate away from your forms 'thankyou' themselves. 

     

    Dont bother embedding the entire source HTML.