Why am I not receiving my jot form emails?

  • Profile Image
    Brittany 
    Asked on June 05, 2015 at 01:23 AM

    Our business have not been receiving our usual jot form emails. Our website sends the alerts to jot form & then jot form sends them to our business email addresses however our business email addresses have not received anything in days.

    For example in the link below, when you try & make an online reservation we don't receive anything. 

    Can you please tell me why this is happening & how I can fix it? 

    Thanks 

  • Profile Image
    baki
    Answered on June 05, 2015 at 05:15 AM

    Hi there,

    Can you please provide your form id and username so we can investigate further?

    Thank you.