What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving my jot form emails?

    Asked by Brittany  on June 05, 2015 at 01:23 AM

    Our business have not been receiving our usual jot form emails. Our website sends the alerts to jot form & then jot form sends them to our business email addresses however our business email addresses have not received anything in days.

    For example in the link below, when you try & make an online reservation we don't receive anything. 

    Can you please tell me why this is happening & how I can fix it? 

    Thanks 

    Page URL:
    http://www.spring.com.au/pages/restaurant

    Emails receiving thanks then email
  • Profile Image
    JotForm Designer

    Answered by baki on June 05, 2015 at 05:15 AM

    Hi there,

    Can you please provide your form id and username so we can investigate further?

    Thank you.