Suspended Account: why is my from disabled?

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    tilalit
    Asked on June 05, 2015 at 09:46 AM

    i cant see my form. it always seen disabled. why?

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    aytekin
    Answered on June 05, 2015 at 11:39 AM

    Sorry about the incorrect suspension. We have now re-enabled yoru account. 

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    Boris
    Answered on June 05, 2015 at 11:42 AM

    Hello.

    We are sorry for the inconvenience. Your form has been erroneously detected by our automatic Phishing Detector Tool, and your forms submissions have subsequently been suspended.

    The Phishing Detector Tool allows us to disable thousands of forms that are created every day to steal users passwords, Credit Card and banking details, Facebook credentials, etc.

    Unfortunately, our tool is not yet fully updated to properly scan foreign languages, such as Turkish or French. To ensure that your forms don't get disabled in the future, we highly recommend that you create your forms in English, and then use our Language Translator tool to make your form multilingual.

    For more information about this issue, you can take a look at the post by our Manager:

    http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended

    Thank you for your understanding, and sorry for the inconvenience.

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    tilalit
    Answered on June 05, 2015 at 11:45 AM

    thank you so much :)