I am not receiving the email notifications

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    plineberry
    Asked on June 05, 2015 at 02:54 PM

    I received two form submissions today, but they never showed up in my inbox. I just happened to notice a dropbox notification that said I had something. Can't figure it out. Can you help? My forms are work orders, so it's imperative to my business that I get them delivered to my inbox so I don't miss out on any work.

    Thanks.

    Paige

  • Profile Image
    Mike
    Answered on June 05, 2015 at 04:46 PM

    Thank you for contacting us.

    According to our email logs, the messages have been successfully sent to your email address. Please follow the next guide to find out how to check the account email history.

    How to view all your form Email History

    If you have any webmail, please check a Spam/Junk folder using it. You might also consider contacting email hosting administrators to investigate it further.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    plineberry
    Answered on June 05, 2015 at 07:14 PM

    I see that, but have checked spam and junk on both my email program (airmail) and my webmail. I have also gone through my SpamSieve logs and searched for jot form as well as the email address of the form submitter and nothing.

    This just started today, have never had this issue before so I'm not thinking the junk mail filters would have started suddenly seeing my work orders as spam? Are there any other possibilities? I can't afford to miss these submissions.

    Thanks.

  • Profile Image
    Jan
    Answered on June 06, 2015 at 01:54 AM

    Mike is correct, it shows on the mail logs that the notifications are being sent successfully.

    [2015-06-05 19:27:10] Submission #309356029644330174 Form #33436104489153 SENT to pa***@3degn****.com from noreply@jotform.com via AMAZONSES 

    [2015-06-05 14:33:58] Submission #309338437831498214 Form #33436104489153 SENT to pa***@3degn****.com from noreply@formresponse.com via AMAZONSES 

    [2015-06-05 14:31:56] Submission #309338315831454158 Form #33436104489153 SENT to pa***@3degn****.com from noreply@formresponse.com via AMAZONSES 

    Please test the submission by using the actual form and not the test button. Go directly to your form, fill it up and then press submit. Then please verify if you will receive the notification in your email.

    If it is still the same, please try white-listing JotMail IP addresses.

    Let us know if it is still the same so we can further investigate. Thank you.

  • Profile Image
    plineberry
    Answered on June 07, 2015 at 04:11 PM

    Sent the form directly from the link that clients use. Did not receive notification. Have whitelisted JotMail  IP Addresses. Tested again. Nothing. Not sure what to do at this point.

  • Profile Image
    jonathan
    Answered on June 07, 2015 at 06:35 PM

    Is there an option available to use a different email address? It will help narrow down the possible cause of issue if we will be able to test/check on other email account also.

    If you have an alternative email address that can be use as Recipient E-mail, please try use it on the form and then do an actual submission test again. 

    user guide: -Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this help. Please let us know how it goes.

    Thanks.