What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have you suspended my account?

    Asked by Gabriele Canepa  on June 07, 2015 at 06:49 AM

    Hello,

    I am Gabriele from Italy.

    I was using you service for my website www.lemielezioni.net that lets the students book private lessons in my city.

    My website is going to be launched and I am doing some tests for the teacher's profile form.

    You have suspended my account for 'phishing'. Why? It's because am I doing some tests with the same email?

    Please answer me because it is very important for me to launch the site.

    Thank you, have a good day.

    Gabriele

    info@lemielezioni.net

     
    Page URL:
    www.lemielezioni.net

    my account site www hello
  • Profile Image
    JotForm Support

    Answered by Jan on June 07, 2015 at 10:57 AM

    Your account was autosuspended by our Phishing Detector tool because one of your form is asking for log-in credentials.

    This is not allowed in JotForm. You violated our terms of use.

    Phishing: You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    We can re-activate your account but we need to delete that form. You also need to check all of your forms if there are fields asking for credentials or passwords.

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by Gabriele   on June 07, 2015 at 12:18 PM

    Ok thank you, I didn't read the terms of use.

    Can you reactivate my account deleting only this form?

    The other forms don't contain any field asking for credentials or password.

    Thank you,

    Gabriele

  • Profile Image
    JotForm Support

    Answered by jonathan on June 07, 2015 at 02:48 PM

    Actually you have 3 out of 4 forms that are asking for password information on them.

     

    All 3 forms must be remove or the password field at the least must be remove to be able to reinstate the account. Otherwise, the Phishing filter will just suspend the forms and might even permanently ban the account.

    Let us know if you confirm to this, and we will go ahead remove them on your account.

    Thank you.

     

  • Profile Image

    Answered by Gabriele Canepa  on June 09, 2015 at 05:24 AM

    I have to remove the fields about passwords even if they are asking to choose a password for a Dropbox folder?

     

  • Profile Image
    JotForm Support

    Answered by Charlie on June 09, 2015 at 09:11 AM

    I believe you'll need to remove it also, this is because our anti-Phishing system detects this kind of forms and automatically suspends the account holder. I would advise using a different keyword or field name for this.

    Thank you for understanding.

  • Profile Image

    Answered by Gabriele  on June 09, 2015 at 11:25 AM

    Ok, no problem.

    So con you restate my account deleting only the form asking for username and password and the fields (not all the forms) that contains the keyword password?

    thank you very much,

    Gabriele

  • Profile Image
    JotForm Support

    Answered by Charlie on June 09, 2015 at 11:42 AM

    I've re-activated your account and edited your forms and removed the fields that violates our "Terms of Use". Please do avoid creating similar forms or fields again to avoid being autosuspended by our system.

    Thank you.