What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Autofill] Automatically selected products not updating Total amount

    Asked by bodybuddies on June 08, 2015 at 03:12 PM

    Hi there, 

    I set up a form for our custom meal orders, but it's not reacting to the quantity (the price of each meal is $7, so if they order 5 meals, that should be $35.

    I was also able to submit without payment?

    Please help! our site is live!

    Kristy

    Page URL:
    https://secure.jotformpro.com/form/51314672550955

    autofill option payment form
  • Profile Image
    JotForm Support

    Answered by Mike on June 08, 2015 at 04:30 PM

    Thank you for contacting us.

    It seems that automatically selected products (by Autofill option) are not updating the Total value. The total value is still forwarded to the PayPal, but user will need to click on the product name or quantity to see updated amount.

    A bug report ticket has been attached to this thread and escalated to our Development Team.

    In the meantime, I would like to recommend you to uncheck the Autofill option in order to fix the issue.

    I was also able to submit without payment?

    The form will not redirect user to the PayPal if there are no products selected on the PayPal field.

    We will get back to you once we have any updates.