What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact Form Went Missing

    Asked by AboutWebsiteHosting on June 08, 2015 at 06:25 PM

    Hello,

    We've been using your contact forms for years and love them.

    We have a problem today though...

    One of our contact forms has just vanished.

    Account: AboutWebsiteHosting

    Form: Adventurebayvernon.com (169 submissions)

    Noticed the form missing June 8, 2015. Logged on to find all submissions gone as well.

    If you check analytics, you will see there was a form there. Here's what it looked like:

    https://web.archive.org/web/20150202134429/http://adventurebayvernon.com/contact-price-list-request.html

    Here's the page where the form was running for the past month or two (note that I will need to replace the form until we have a solution from you):

    http://www.adventurebayvernon.com/adventure-bay-vernon-prices/

    We received contact form submissions pretty much daily, including today, before the form vanished.

    Hopefully, you can restore the form, settings & data.

    Please advise.

    Troy Assaly

    AboutWebsites.ca

    Cell 250-308-4905

    Page URL:
    https://web.archive.org/web/20150202134429/http://adventurebayvernon.c<br/>om/contact-price-list-request.html

    contact form Submissions contact forms problem analytics
  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 08:17 PM

    I was able to see the problem also. When I checked your jotform http://www.jotform.ca/form/21275057315247 I see an empty/blank form

     

    There was an issue with our Form Builder yesterday, it must have caused this issue.

    To fix it, please revert the form to the previous working version.

    You can revert using the Form Revision History feature of the Form Builder.

    user guide: -How-to-View-Form-Revision-History

    Make sure you are logged in to your account at http://www.jotform.com/login then select your form and revert.

    Usually, it will work by just reverting to the last saved version.

    Hope this help. Please let us know if this did not resolve the issue.

     

    Thanks.