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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having problem accessing the survey, loading too slow.

    Asked by mbas123 on June 09, 2015 at 02:01 AM

    Hi,

    One of our client is having a slow response on my survey questionnaire. They have a vessel that is sailing and having difficulty in accessing the survey. Question what is the required bandwidth for them to be able to access the survey? The respondent of the survey are on-board the vessel, we would like them to be able to access the survey with no problem. They said that the loading of the page is too slow, which the reason why only few of their crew have done the survey. Need help asap, we would like all our clients to be able to participate in this survey.

     

    Thanks

    Rey Galvez

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    JotForm Support

    Answered by EltonCris on June 09, 2015 at 03:24 AM

    Hi Rey,

    May we know if the form is embedded on a web page? If yes, please let us know the page URL containing the form so we can check it here. If you are using the direct form URL, let us know which form in your account so we can run a test. So far we haven't receive similar reports about the slowness of the form. Our systems are all operational and working just fine.

    We'll await your reply. Thanks!

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    Answered by mbas123 on June 09, 2015 at 03:39 AM

    Hi,

    I did not embed the form in another page, I use the link that jotform generated. Here is the URL http://form.jotform.me/form/51308387233454

    Thanks,

    Rey Galvez

     

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    JotForm Support

    Answered by Chriistian on June 09, 2015 at 08:55 AM

    Hi mbas123, 

    I checked your form and it seems that it's working fine. I have a 1mbps internet speed. Can you provide us the browser version and device your clients are using so we can further check?

     

    We will wait for your response.


    Regards.

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    Answered by mbas123 on June 09, 2015 at 07:53 PM

    Hi,

    What is the minimum bandwidth requirement for them to access the survey? As for the browser version I'll try to ask them. I can't guarantee I can give you the information immediately about it because the vessel is currently sailing.

    Thanks,

    Rey Galvez

     

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    JotForm Support

    Answered by EltonCris on June 09, 2015 at 08:51 PM

    @Rey

    128kbps for browsing and filling the form should work just fine. However, if you have better internet speed like 1mbps to 3mbps, it would be perfect. 

    I tested your form here (running on 3mbps internet speed) and the form loads almost in an instant.

    Hope this information helps. Thanks!

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    Answered by mbas123 on June 10, 2015 at 03:47 AM

    Hi,

    What is the recommended browser to use?

    Thanks,

    Rey

     

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    JotForm Support

    Answered by Boris on June 10, 2015 at 05:22 AM

    Rey, we strive to code our forms in such a way that they work across a great deal of browsers, and they should work great in any major browser in their recent versions - Firefox, Chrome, Opera, IE, Safari...

    However, I would kindly recommend that they best use a recent version of Firefox or Chrome, which are free to download and install on any operating system, to ensure that they are using the most standards compliant browser and that they avoid most possible problems caused by browsers themselves.