What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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I checked your form and found out that there are conditions that overwrites the Thank You page setup in your form. That is the reason why the Thank You page Custom URL setup is not working. See screenshot below.
You can delete or disable these conditions for the Thank You page Custom URL setup to be implemented. To delete or disable the conditions, just follow the instructions below.
If you need further assistance, please feel free to contact us again.