What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error: Form ID did not match - Unable to submit the form

    Asked by Modrall on June 09, 2015 at 09:37 AM

    We are getting a lot of complaints from people filling out the application and it not submitting. This morning a man tried to send in an application five times and he kept getting

     

    ERROR

    Form ID did not match. Form Name: 43127485974162

     

    This is really getting annoying and people will go elsewhere to adopt a pet if they can't fill out an online application.

     

    Please advise 

    Page URL:
    http://www.pawedsquad.com/#!adoption-application/c6mv

    Form ID did not match Unable to submit Error
  • Profile Image
    JotForm Support

    Answered by Jan on June 09, 2015 at 11:34 AM

    I was able to submit the form properly using the direct form, the webpage where the form is embedded and the cloned form. I was able to see the thank you message properly.

    I will clear your form cache so that your forms will be refreshed from our servers. You can also suggest the user to clear his browser's cache. Since you're using Wix, if you will need to embed a form, please follow this guide: http://www.jotform.com/help/70-Adding-a-Form-to-Wix-Site

    Hope this helps. Thank you.