- ModrallAsked on June 09, 2015 at 09:37 AM
We are getting a lot of complaints from people filling out the application and it not submitting. This morning a man tried to send in an application five times and he kept gettingERROR
Form ID did not match. Form Name: 43127485974162
This is really getting annoying and people will go elsewhere to adopt a pet if they can't fill out an online application.
- JotForm SupportJanAnswered on June 09, 2015 at 11:34 AM
I was able to submit the form properly using the direct form, the webpage where the form is embedded and the cloned form. I was able to see the thank you message properly.
I will clear your form cache so that your forms will be refreshed from our servers. You can also suggest the user to clear his browser's cache. Since you're using Wix, if you will need to embed a form, please follow this guide: http://www.jotform.com/help/70-Adding-a-Form-to-Wix-Site
Hope this helps. Thank you.