Form displaying blank or the fields have been removed?

  • Profile Image
    JuliaRogers
    Asked on June 09, 2015 at 12:20 PM

    My form is GONE!  I'M FREAKING OUT!  This is unacceptable considering I'm PAYING for this product.  IMMEDIATE assistance is requested.  I MUST GET THIS UP AGAIN RIGHT AWAY

  • Profile Image
    JuliaRogers
    Answered on June 09, 2015 at 12:27 PM

    ALL THE SUBMISSIONS FOR THIS FORM ARE GONE TOO!  SAYS THERE ARE 209 BUT WHEN I LOOK FOR THEM THERE ARE NO FORMS!  MAJOR PROBLEM AND MAJOR FREAK OUT.  PLEASE HELP FIX THIS.

  • Profile Image
    Boris
    Answered on June 09, 2015 at 01:21 PM

    Julia, please accept our deepest apologies for the inconvenience.

    I have forwarded this issue to our developers, so that they can take a look into why your form is appearing blank and why your submissions are not being displayed. Please rest assured that we will be taking all steps to secure your data, and restore your form and submissions.

    We will let you know through this thread as soon as we have any more information from our developers. Thank you.

  • Profile Image
    JuliaRogers
    Answered on June 09, 2015 at 01:44 PM

    Thank you ,and please put a RUSH on this ASAP!  You have no idea how much this is affecting me, my nerves, my business, my reputation, the inconvenience it's causing my customers and not to mention the potential loss of income.  Thank you!

  • Profile Image
    Charlie
    Answered on June 09, 2015 at 02:58 PM

    We apologize for the inconvenience that this might have caused you. Upon checking your forms and your submissions. They should be accessible now and the problem shouldn't appear again.

    Our developers are currently monitoring this issue. If you experience the problem again please do let us know.

    Thank you for your understanding.

  • Profile Image
    ashwin_d
    Answered on June 11, 2015 at 04:37 AM

    Hello JulisRogers,

    I'm sorry for the trouble caused to you.

    We did have some glitch with our form builder which actually caused few forms to appear blank. This issue is already resolved by our back end team. I did check your form and it seems to display all form fields. Your form is now working fine. Please check the screenshot below:

    I would suggest you to test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image
    JuliaRogers
    Answered on June 15, 2015 at 12:32 PM

    I am so relieved to find my submissions and that the form is back up again.  Thank you for your prompt responses and quick fix.

    HOWEVER, why did this happen?  What can we/you do to prevent this from happening again?  The problems jotforms has created for me in the past creates bad customer relations for me.   This isn't the first problem...I sure hope it's the last.  And it appears that the other question I had about this has been deleted by the crew at jot.  Perhaps because the subject line was damaging to jot?  Didn't want others to see the major problems I am/was having?  Not cool to delete my threads...now I can't find the answer/resolution to those problems.

    I really hope this never happens again.  If it does, does jot offer any form of recompense to appease me for such a serious "glitch"?

    Signed, a relieved, yet still kinda upset customer.
    Julia Rogers

  • Profile Image
    BJoanna
    Answered on June 15, 2015 at 12:58 PM

    As my colleagues already mentioned we have some technical glitch with our form builder which actually caused few forms to appear blank. Problem was temporary and it was fixed very fast. Our developers done everything to fix it as soon as possible.

    One more time please accept our deepest apologies for the inconvenience.

    Considering question about other thread that you are saying it was deleted, I could not find any deleted threads. In case that you can not find resolution/answer for some problem you had please create new thread here on forum and we will be happy to assist.