What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions have gone Missing on Form with Missing Fields

    Asked by JuliaRogers on June 09, 2015 at 12:25 PM

    WTF?  I came into my account to find a form and THEY ARE ALL GONE!  It says there are 209 submissions but when I go into find one they are all gone Zero results.

    I NEED MY FORMS BACK.  I PAID FOR THIS AND TO SEE THEY ARE ALL GONE IS VERY UPSETTING!

    I'M FREAKING OUT.  WHERE THE HECK ARE MY FORMS!?!

    Screenshot
    Submissions assistance all My Forms find my account
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    Answered by JuliaRogers on June 09, 2015 at 12:46 PM

    I NEED HELP IMMEDIATELY....PLEASE.  WHERE ARE MY FORMS?

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    JotForm Support

    Answered by KadeJM on June 09, 2015 at 02:00 PM

    Julia, I checked and I can verify the issue. We do apologize about the inconvenience and we are looking into the cause of the issue.

    I have reported your issue and we will update you as soon as we know more or once it has been fixed and again we do apologize.

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    JotForm Support

    Answered by KadeJM on June 09, 2015 at 02:38 PM

    Update: 

    Fixed the issue on your form. You should now be able to see it again including having all of your related submissions back on it. :)

    If you run into any other issues just let us know.