What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting emails

    Asked by Anona on June 09, 2015 at 02:18 PM

    I just had a client use my form and it didn't go through.  I tried myself as well and my form also didn't go through.  If we can figure this out quickly that would be great as my clients use these forms to book with me.


    Thank you,


    Page URL:

  • Profile Image

    Answered by Carina on June 09, 2015 at 03:14 PM

    Hello Anona

    I inspected the email notification and it was missing a sender name:

    Maybe this was causing the email provider to block the notification. Have you made any editing to the email notification?

    I fixed it and made a test submission. Can you please confirm me if you received it?

    Let us know if the problem persists.