Not getting emails

  • Anona
    Asked on June 9, 2015 at 2:18 PM

    I just had a client use my form and it didn't go through.  I tried myself as well and my form also didn't go through.  If we can figure this out quickly that would be great as my clients use these forms to book with me.

     

    Thank you,

    anona

    Page URL: http://form.jotform.ca/form/40248606880255
  • Carina
    Replied on June 9, 2015 at 3:14 PM

    Hello Anona

    I inspected the email notification and it was missing a sender name:

    Not getting emails Image 1 Screenshot 20

    Maybe this was causing the email provider to block the notification. Have you made any editing to the email notification?

    I fixed it and made a test submission. Can you please confirm me if you received it?

    Let us know if the problem persists.