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  • Profile Image

    Not getting emails

    Asked by Anona on June 09, 2015 at 02:18 PM

    I just had a client use my form and it didn't go through.  I tried myself as well and my form also didn't go through.  If we can figure this out quickly that would be great as my clients use these forms to book with me.

     

    Thank you,

    anona

    Page URL:
    http://form.jotform.ca/form/40248606880255

    Getting and thank client use
  • Profile Image

    Answered by Carina on June 09, 2015 at 03:14 PM

    Hello Anona

    I inspected the email notification and it was missing a sender name:

    Maybe this was causing the email provider to block the notification. Have you made any editing to the email notification?

    I fixed it and made a test submission. Can you please confirm me if you received it?

    Let us know if the problem persists.