What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit cards not being processed

    Asked by Laurette on June 09, 2015 at 06:16 PM

    Why are cards not being approved?

    credit
  • Profile Image
    JotForm Support

    Answered by jonathan on June 09, 2015 at 06:36 PM

    Were you referring to a Payment Form or to upgrading your subscription?

    You can follow this user guide to update/upgrade your subscription account.

    user guide: http://www.jotform.com/help/331-How-to-upgrade-my-account

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    If it is an issue on a Payment Form, can you share to us the URL of your payment form that is having the issue? We will be able to check once we know which of your form it is.

    Please let us know if issue remains.

    Thanks.