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    I have set up a Sub Account user but no email has been recieved by them

    Asked by brianeyres675 on June 10, 2015 at 03:25 AM
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    Answered by Boris on June 10, 2015 at 05:14 AM


    I have logged into your account to check, and I can see that you have set up your sub user account correctly. Upon checking our mailing records for that email address, office@********.org, I can see that they have received a dozen emails from us - all show as being received successfully.

    That email address has been receiving form submissions from your forms, and one Create an Account email. Can you please ask them to check their emails from 2015-06-02, as that is when the email for setting up their sub account was sent to them.

    You can view all your form email history.

    Are they receiving any of the emails from us - have they received form submission emails?

    Can they check their SPAM folder, as well as making sure that they are not blocking noreply@jotform.com in any of their spamlists, blocklists, or blacklists. It might also help if they Whitelisted-JotMails-IP-Addresses.

    Please let us know how it goes. Thank you.