Move Form from SubUser to Main Account

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    Asked on June 11, 2015 at 09:32 AM

    I created a form under a subuser account that now needs to be moved to Main account so that responses will be received to our paid account..  What is the procedure for this?

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    Answered on June 11, 2015 at 10:38 AM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.


    We can move the form for you, but the request to move / transfer a form must be made from the account that owns the form - in your case, from that sub account. The request should be made as clear for us as possible, to avoid confusion and accidental moving of wrong forms. An example of such a request would be:

    Please move my form [form ID, or name if that is the only form with that name] from my account [owner account, from which the request is made] to account [account name where you wish to move the form].

    One of our active colleagues would then move the forms for you, and inform you on the thread about the status - either form moved successfully, or not moved due to specified reason.

    Please note that moving forms will also move all the submissions that have been received through that form. We will await your response on which forms you would like to move. Thank you.

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    Answered on June 15, 2015 at 10:54 AM

    Please move the Vision Benefit Questionnaire created by subuser account SASIMMS to the main account AANDERSON%@LIFESPAN>org


    thank you.

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    Answered on June 15, 2015 at 11:05 AM

    Hi there;

             I have already made this transfer for you, as you requested on this thread; Please try to open one thread per question, do let us know, if you need further assistance, we would be happy to help you.