What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm afraid that there is no way to give them direct access to incomplete submissions.
You can View-their-Incomplete-Payments, and either copy text from there that you need, or make a screenshot of the page and send that screenshot to them as an image. We do not treat incomplete submissions as regular submissions, so we do not have a way for you to download this data in PDF format or similar.
Please let us know if you need further assistance, we will be happy to assist.